Why Customers Switch to 3CLogic
Despite appearances, not all cloud contact center solutions are created equal. To that end, here are six reasons why customer choose to switch to 3CLogic.
Innovative Next-generation Architecture
Combining the power of cloud with next generation edge computing technology, 3CLogic offers the only solution built on its next-generation, fault tolerant, and distributed architecture. No central data bottlenecks. Greater reliability and scalability. And just in case it sounds too good to be true, we have an independent benchmarking firm, The Tolly Group, prove it.
Hosted on the World's Leading Cloud Infrastructure
3CLogic is the only true cloud solution hosted on Amazon Web Services (AWS), the worldwide leader for cloud infrastructure per Gartner’s 2015 Magic Quadrant. No more legacy systems or unreliable hosted solutions – just the latest and most innovative platform delivering the scalability, flexibility, and operational efficiency that today’s business require and deserve.
Discover 4 Things Public Cloud Will Provide your Contact Center that Private Cloud CannotDownload Free Brief
System Flexibility and Customizability
3CLogic firmly believes your business should drive the solution rather than be subject to it, which is why we integrate with the leading CRM, customer service management, WFO, WFM, and social customer care platforms in addition to custom home-grown solutions. Your business. Your way.
Agent production increased by 37.5%, and contact rate increased by 73%!Download Case Study
Next Generation Features and Functionality
- Multichannel Communications
- Interactive Voice Response
- Automatic Call Distribution
- Dynamic Scripting Engine
- Quality Assurance Tools
- Customizable Reporting Engine
- Predictive, Progressive, Preview, & Power Dialers
#1 Outbound Features and Functionality
Best in Blended (Inbound/Outbound) Capabilities
-DMG Consulting
Unparalleled Service and Support
As a leading provider of cloud contact center solutions, 3CLogic understands the importance of customer experience, and is dedicated to providing its clients premium support, training, onboarding, and professional services. No matter how good you are, we’re always there to back you. And the results speak for themselves.
First in Professional Services
First in Service and Support
Tied for First in Training
Tied for first in Implementation
-DMG Consulting 2014 - 2015